Customer Service Supervisor - Harlingen, TX

Position Description:

Positions in this function are responsible for providing expertise and customer service support to members, customers, and/or providers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries. Coordinates, supervises and is accountable for the daily activities of business support, technical or production team or unit.

Ovations is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.

Imagine joining a group of professionals and clinicians who are working to improve health care for people over 50. Consider the influence you can have on the quality of care for millions of people. Now, enhance that success with enthusiasm you can really feel.

That's how it is at Ovations. Everyday, we're collaborating to improve the health and well being of the fastest growing segment of our nation's population. And we're doing it with an intense amount of dedication.

Here, you will discover a culture that grows through challenge. That evolves by being flexible. That succeeds by staying true to our mission to make health care work effectively and efficiently for seniors. Put your best to work for us, and discover extraordinary opportunities for growth.

• 1 year of exemplary coaching/ motivational skills at both an individual and team level is required
• 1 year experience working in a call center is required
• Strong PC skills (e.g., Microsoft Word, Outlook and Excel) required
• 2 years experience managing personnel is required.
• High school Diploma or GED is required.

• BS/ BA degree or equivalent work experience preferred
• 6 months of demonstrated leadership/facilitation skills preferred
• 2 years experience working with Human Resources policies and procedures is preferred
• Medical claim processing (e.g., least, somewhat and most complex) or customer service/ claim experience (e.g., simple or complex) is a plus
• Experience in team interactions and improvement methods/ projects (e.g., coaching, quality, productivity) is an asset
• Working understanding of managed care and indemnity concepts is desired
• Proven ability to provide superior customer service
• Strong interpersonal skills at both individual and team level
• Written and verbal communication skills
• Adaptable and able to move with change while maintaining a positive attitude
• Business focus which demonstrates an understanding to the company's vision, mission and strategy